Accor wants your experience online to be as enjoyable and safe
as possible. Please read the following policy tounderstand how we will treat
your personal information when you use the Site.
By knowing customer preferences, Accor can more effectively and conveniently
provide special offerings tailored to the requirements of our customers. Depending
on the service you are accessing, you could be asked at various times to provide
information including but not limited to, details such as your name, e-mail address
or information about what you like and do not like. When booking accommodation
on-line or paying for other services, we may request your credit card number
to complete the transaction or your mailing address to ensure delivery.
The information you provide when you visit the Site is used to enhance the services
offered on the Site and to personalise other special offers from Accor to provide
you with products and services that we think will be of interest to you.
Collection of Information from Visitors
Visitors to the Site provide various kinds of information in several
different ways. Some visitors choose to submit personal information through subscription
and entry forms, booking forms and requests for more information, either through
e-mails, response devices or other methods.
How to Subscribe/Submit Information
- Visitors may choose to submit information to Accor when they elect
to:
- Subscribe to the Hot Deals Newsletter
- Enter an Accor -supported competition or sweepstakes on or from the Site
- Subscribe to an e-mail from various pages on the Site
- Find out more about the Accor Advantage Plus program
- Order a Gift Voucher
- Fill out a survey on the Site
- Submit a question or comment via the Site's Contact Us or Feedback forms
- Make a reservation on the Site Provide verbal or written information to any Accor
offline point of customer contact
- Provide information to and/or use an affiliated site or company
- Accept Cookies
Cookies
Like many other commercial websites, Accor may employ a standard
technology called a "cookie" to collect information about how the Site is used
including data such as pages visited and inferred preferences, as well as aggregate
Site data. "Cookies" are pieces of electronic information (specifically, a string
of text) that your browser and your operating system store on your hard drive
for record-keeping purposes.
Cookies can store a user's ID and password, personalise home pages and identify
which parts of a site have been visited or keep track of previous selections
or purchases. In this way, cookies can enhance the user's visit.
Other companies which place advertising or links on the Site may collect information
about you when you view or click on their advertising or content through the
use of cookies. Due to the technical operation of the Internet, Accor cannot
control this collection of information and accepts no responsibility for this
collection, use or disclosure. You should contact these advertisers or content
providers if you have any questions about their use of the information they collect.
Use of Personal Information
Accor uses the personal information collected from you to make
it easier and more rewarding for you to use our products and services and to
assist in making your online experience a satisfying one. If you have chosen
to receive the Hot Deals newsletter this will be sent to your nominated e-mail
address each month as well as other e-mails keeping you up-to-date about other
products and services. If you provide us with your postal address, you may receive
periodic mailings from us with information on new products and services or upcoming
events. These offers may be based on information you have provided and on your
history with us as a customer.
Accor may also use the information to process any transactions you undertake
with us and for internal administration and analysis. Your information will be
disclosed to third parties only for the purpose of completing your transaction
with us, providing the services you have requested and for the purposes of associated
administration. Accor will not sell, rent or trade your personal information
to third parties other than members of the Accor Group for marketing purposes
without your express consent. Where you provide such consent, you also consent
to third parties sending you promotional information.
Similarly, there may be links that will let you leave the Site. The use of information
and/or privacy provided by the operator of a linked site as to any information
you provide in accessing a linked site is in no way subject to this Privacy Policy.
Accor takes no responsibility for any privacy policies or practices of any web
sites accessible from the Site, whether or not such practices conform to privacy
policies of those sites.
Unsubscribing or Declining Offers
If you do not want to receive e-mail or posted offers from Accor
or the Accor Group, please let us know by sending an e-mail message to websitesuper@aapc.com.au
telling Accor that you do not want to receive offers or other information. Alternatively,
follow the instructions for "unsubscribing" included as part of Accor's e-mail
offers. If you want to be removed from our postal mailing list, please provide
Accor with your complete name and address.
Security Procedures
Accor operates secure data networks, protected by industry standard
firewall and password protection systems, to guard against the loss, misuse or
alteration of information under the company's control. Our security and privacy
policies are periodically reviewed and enhanced as necessary and only authorised
individuals have access to the information provided by our customers. Any particularly
sensitive information, such as a customer's credit card number, is encrypted
(that is, encoded so that it cannot be read by anyone other than the secure server)
prior to transmission, provided that the user accesses the Site through a browser
that supports at least 40 bit encryption
Other Situations in which Personal Information May Be Disclosed
Accor may store and disclose personal information allowed or required
by applicable law or when deemed advisable by us. This means that we may make
disclosures that are necessary or advisable to conform to legal and regulatory
requirements or processes and to protect the rights, safety and property of us,
users of the Site, and the public
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