195 Swanston St, Melbourne, Victoria 3000
+61 (3) 9663 4711
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195 Swanston St
Melbourne Victoria,
Australia 3000

Phone 1300 650 315
or +61 3 9663 4711
Email  |  Bookings

Hotel Home We Know Melbourne Meet Our Concierge Team

Our Concierge Team

Heading to Chapel Street and want to shop where those with a passion for fashion get their look?  Looking for a café in the city where your coffee choices include espresso, plunger, stovetop, cold-drip and siphon? Or have you heard about Brunswick Street in Fitzroy and want to be pointed to the coolest bars on the strip? Then let the We Know Melbourne Concierge Team guide you to the best places that Melbourne has to offer!

We are very proud to introduce our We Know Melbourne Concierge team – Chris Pappas, Dave Ivancic and Nick Phillips. They get out and about regularly, discovering the best of where to eat, drink, shop and be entertained in Melbourne. They won’t recommend anywhere they haven’t actually tried or liked themselves. After all, you might not have that much time in our great city, so their job is to make sure you can make the most of your time and enjoy the very best experiences that Melbourne has to offer.

Chris PappasChief Concierge – Chris Pappas

Meet our Chief Concierge, Chris Pappas. Chris is a born and bred Melburnian who has been sharing his insight with our guests for over 8 years now.  He truly knows his way around town and he is never happier than when sharing his incredible knowledge and passion with our guests. Spend some time with Chris and you'll fall under the spell of his infectious charm and understand why he received the 2009 Alfred Jasinski Excellence In Service Award – recognizing him as Melbourne’s best Concierge. 

Over the years Chris has taken part in much of what Melbourne has to offer, although he still finds fantastic new cafes, restaurants, bars and attractions hidden around every corner. recent favourite Melbourne moments include dining on delicious Italian fare at Grossi Florentino and Manchuria Bar – hidden away in Chinatown reminiscent of a sleek and sexy opium den serving Asian inspired cocktails. Although Chris can never go past a family day out at the Royal Melbourne Zoo.

Assistant Concierge - Dave Ivancic

Another born and bred Melburnian and although he recently enjoyed a fabulous trip across the USA he loves nothing better than exploring all the great experiences our town has to offer. Dave is a big supporter of live music of all different genres and can often be found checking out local and international bands and artists. Dave also loves stand up comedy and can give guests great advice on where to catch comedians performing around Melbourne.

A great night out for Dave would be catching a band at the incredible LuWoW Tiki bar in Fitzroy or seeing a comedian strut their stuff at a small tucked away comedy club

Guest Relations - Nick Phillips

Nick has lived in Melbourne all his life - except for a couple of pretty fabulous years living the California dream in San Diego. He loves travel and as well as the States he has been to Mexico, India, Japan, Europe and all around Asia including Thailand, Indonesia and Pacific islands such as Tonga and Samoa but he is happiest in his home town and loves sharing his knowledge of Melbourne with our guests. Like Chris, Nick has been recognised for his work in Guest Service, this year winning Accor’s Asia Pacific individual award.

Nick’s favourite Melbourne locations include “secret” bars like Goldilocks roof top bar (enter through the noodle shop!) or the tiny but wonderful Bar Americano which serves the best aperitif in town. His idea of a perfect relaxing Sunday afternoon would be taking a row boat down the Yarra at Studley Park Boatsheds in Kew or visiting Heide Museum of Modern Art and enjoying their magnificent lunches.

Summer Melbourne Recommendations

In Melbourne, we’re spoilt for choice; with incredible cafes, cosy bars, inspiring galleries, fabulous shopping and more – there is so much to do and see that you need never be idle. To help you navigate your way around town and to ensure you experience only the very best the city has to offer, our team has done all the research for you, so we asked them to share their favourite things about Melbourne in Summer. Here’s what they had to say…

Favourite place to cool off in the city?

Chris: The Royal Botanical Gardens are an amazing place to visit during Melbourne’s sweltering Summers. There are many little hotspot areas to escape the blistering sun and cool down within the parks water holes and fountains.

Nick: Having a Primavera Gelato at the Spring Street Grocer (157 Spring Street) from Massimo Bidin’s daily changing menu

Dave: Sitting under a big shady tree at the Botanic Gardens.

Favourite summer drink and where?

Chris: One of the more peculiar and popular bars around Melbourne would have to be Ponyfish Island! Nestled on the base of Southbank’s pedestrian bridge, Ponyfish Island has amazing views of Melbourne from the middle of the iconic Yarra River. Try one of their own home-brewed Ponyfish Cider.

Nick: The beef and ale pie from the "Bakers Street Regulars menu" at the Sherlock Holmes pub in Collins street. Delicious, served with vegies and golden chats.

Dave: I love an Aperol Spritz on a balmy summer evening.

Favourite summer activity?

Chris: You can’t go past a stroll along St Kilda beach.  Grab yourself a gelato, take in the wonderful sights and escape into the weird and wonderful lifestyle of what St Kilda has to offer.

Nick: Heading down to the beaches on either peninsula; Ocean Grove on the Bellarine Peninsula or Portsea Back Beach on the Mornington Peninsula

Dave: You can't beat a day at the beach. We're so lucky to have some of the most beautiful coastline in existence just a few hours drive from our city.

Three tops tips for summer:

Chris: Go for a swim at St Kilda Beach; Visit the Beach Boxes in Brighton; Grab a picnic basket and watch a movie at many of our open cinemas around Melbourne

Nick: Beer Gardens, hammocks and beach cricket

Dave: Rooftop bars, Fish & Chips on the beach, and Music Festivals.

It's not summer in Melbourne until:

Chris: We break another heatwave record from the previous years!!!

Nick: The cicadas start signing at night!

Dave: It becomes completely normal to see a man wearing only shorts on a busy tram.

3 reasons why Melbourne is better than Sydney.

1. You can watch a footy match at one of the best arena's in Australia, the MCG!
2. Our historical and unique laneways and arcades. Definitely worth a visit.
3. We have trams.... The best way to venture out and see our marvelous city!

1.The trams! We take them for granted here in Melbourne. It’s not until you’re somewhere that doesn’t have them that you realize just how lucky we are.
2. The streets and laneways of Melbourne CBD gives you a real sense of cultural history that I don’t think you get in Sydney.
3. Melbourne’s live music venues are just better ok?

1. The people.
2. The pace.
3. The place.

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