195 Swanston St, Melbourne, Victoria 3000
+61 (3) 9663 4711
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195 Swanston St
Melbourne Victoria,
Australia 3000

Phone 1300 650 315
or +61 3 9663 4711
Email  |  Bookings

Hotel Home Location & Contact Privacy

Privacy Policy

Accor wants your experience online to be as enjoyable and safe as possible. Please read the following policy to understand how we will treat your personal information when you use this website.

By knowing customer preferences, Accor can more effectively and conveniently provide special offerings tailored to the requirements of our customers. Depending on the service you are accessing, you could be asked at various times to provide information including but not limited to, details such as your name, e-mail address or information about what you like and do not like. When booking accommodation online or paying for other services, we may request your credit card number to complete the transaction or your mailing address to ensure delivery.

The information you provide when you visit this website is used to enhance the services offered on the website and to personalise other special offers from Accor to provide you with products and services that we think will be of interest to you.

Collection of Information from Visitors

Visitors to the website provide various kinds of information in several different ways. Some visitors choose to submit personal information through subscription and entry forms, booking forms and requests for more information, either through e-mails, response devices or other methods.

How to Subscribe/Submit Information

  • Visitors may choose to submit information to Accor when they elect to:
  • Subscribe to a newsletter
  • Enter an Accor -supported competition or sweepstakes on or from the website
  • Subscribe to an e-mail from various pages on this site
  • Find out more about the Accor Advantage Plus program
  • Order a Gift Voucher
  • Fill out a survey on the website
  • Submit a question or comment via the website’s Contact Us enquiry form or Feedback forms
  • Make a reservation on the website or provide verbal or written information to any Accor offline point of customer contact
  • Provide information to and/or use an affiliated site or company
  • Accept online cookies


Cookies

Like many other commercial websites, Accor may employ a standard technology called a "cookie" to collect information about how the website is used including data such as pages visited and inferred preferences, as well as aggregate website Site data. "Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes.

Cookies can store a user's ID and password, personalise home pages and identify which parts of a website have been visited or keep track of previous selections or purchases. In this way, cookies can enhance the user's visit.

Other companies which place advertising or links on the website may collect information about you when you view or click on their advertising or content through the use of cookies. Due to the technical operation of the Internet, Accor cannot control this collection of information and accepts no responsibility for this collection, use or disclosure. You should contact these advertisers or content providers if you have any questions about their use of the information they collect.

Use of Personal Information

Accor uses the personal information collected from you to make it easier and more rewarding for you to use our products and services and to assist in making your online experience a satisfying one. If you have chosen to receive a Hot Deals newsletter this will be sent to your nominated email address each month as well as other emails keeping you up-to-date about other products and services. If you provide us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. These offers may be based on information you have provided and on your history with us as a customer.

Accor may also use the information to process any transactions you undertake with us and for internal administration and analysis. Your information will be disclosed to third parties only for the purpose of completing your transaction with us, providing the services you have requested and for the purposes of associated administration. Accor will not sell, rent or trade your personal information to third parties other than members of the Accor Group for marketing purposes without your express consent. Where you provide such consent, you also consent to third parties sending you promotional information.

Similarly, there may be links that will let you leave the website. The use of information and/or privacy provided by the operator of a linked site as to any information you provide in accessing a linked site is in no way subject to this Privacy Policy. Accor takes no responsibility for any privacy policies or practices of any web sites accessible from the website, whether or not such practices conform to privacy policies of those sites.

Unsubscribing or Declining Offers

If you do not want to receive email or posted offers from Accor or the Accor Group, please let us know by sending an email message to This e-mail address is being protected from spambots. You need JavaScript enabled to view it telling Accor that you do not want to receive offers or other information. Alternatively, follow the instructions for "unsubscribing" included as part of Accor's email offers. If you want to be removed from our postal mailing list, please provide Accor with your complete name and address.

Security Procedures

Accor operates secure data networks, protected by industry standard firewall and password protection systems, to guard against the loss, misuse or alteration of information under the company's control. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers. Any particularly sensitive information, such as a customer's credit card number, is encrypted (that is, encoded so that it cannot be read by anyone other than the secure server) prior to transmission, provided that the user accesses the website through a browser that supports at least 40 bit encryption

Other Situations (in which personal information may be disclosed)

Accor may store and disclose personal information allowed or required by applicable law or when deemed advisable by us. This means that we may make disclosures that are necessary or advisable to conform to legal and regulatory requirements or processes and to protect the rights, safety and property of us, users of the website, and the public.

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